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If you are an industry professional and would like to use our online ordering system, including contractor discount pricing, please contact us directly to open an account. [Contact Us]
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Topics of Frequently Asked Questions
How do I match or select the right track?
All tracks can be viewed actual size (follow directions in the online store) and show the manufacturers original design. In most cases you will recieve an exact duplicate, however some tracks have been improved for easier installation.
In order to correctly identify the track the snap in filler sill cap will need to be removed. Many patio door tracks have a snap in filler sill cap that either snaps into the track or it may be held in by screws. All of the tracks in our catalog are shown without the filler sill cap. The cap can easily be removed by prying gently upwards using a small flat head screwdriver or by removing the screws. The filler cap will need to be saved and re-installed. The manufacturer names have been added to most of the tracks shown. Under the part number there is a Primeline and a Slide-Co number. These are the proper replacement rollers that you will need.
What colors are available for the tracks?
All tracks are available in a satin anodized or bronze anodized. Some are also available in gold anodized and white powder coating. We can custom match any desired colors for a nominal change.
How are the tracks shipped and how long does it take?
Track Depot ships to Southern California using a local common carrier. If you're outside of our local shipping area please call for a quote.
How is the cost of shipping determined?
It is based on weight and destination. Southern California orders will be quoted during checkout by using selected zip codes. If your zip code does not fall within our local area, the shipping cost will not be displayed during checkout. You will be asked to call Track Depot (toll free) for a shipping cost.
Is rush shipping available?
Overnight delivery is available to a limited number of destinations at an additional charge. You must call Track Depot to arrange overnight shipping.
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PRIVACY & SECURITY INFORMATION
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What are your privacy policies?
We never sell or rent any of your information to anyone. Your privacy is important to us, and we protect it carefully.
What security measrues are in place?
All your information is encrypted. We use 128bit Secure Socket Layer (SSL) technology to ensure your information is secure during the ordering process.
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